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B2X Smart Service Platform

EINE GLOBALE KOMPLETTLÖSUNG

 

Die B2X Smart-Service-Plattform erleichtert im Consumer-Elektronik-Geschäft den weltweiten Kundenservice ganzheitlich. Unsere Service-Plattform begleitet Verbraucher von der Aushändigung des Geräts bis zum eventuellen Auftreten eines Problems – den ganzen Weg durch den Logistik- und Reparaturprozess.

 

 

Übersicht über unsere SMARTCARE Lösungen

 

Backend-Lösungen

Nutzen Sie unsere Service-Plattform, um Ihren Kundenservice zu optimieren und zu standardisieren.

SMARTLOGISTICS

Weltweite Lieferung und Austausch von elektronischen Geräten intelligent steuern

SMARTREPAIR

Effizienteres Reparaturmanagement für elektronische Geräte

SMARTPARTS

Planung, Lagerhaltung und Distribution von Ersatzteilen auf intelligente Weise verwalten

SMARTRECOVERY

Reparatur, Aufbereitung, Weiterverkauf oder Recycling von Austauschteilen besser steuern

Frontend-Lösungen

Heben Sie sich vom Wettbewerb durch ein innovatives Kundenservice-Angebot ab.

SMARTAPP

Ein innovatives Selbsthilfe-Tool, das Verbrauchern ermöglicht Probleme selbstständig zu lösen

SMARTWEB

Soforthilfe auf die smarte Art für Benutzer von Smartphones, Tablets und Computern

SMARTHELP

Eine innovative Support-Lösung für Kundenanfragen über E-Mail, Live Chat oder Telefon

SMARTBAR

Ein innovatives "White Label"-Servicekonzept für Handel, Mobilfunkbetreiber und Hersteller

SMARTCARE OPERATIONS MANAGEMENT SERVICES

Unsere operativen SMARTCARE Management Services sind integraler Bestandteil der B2X Value Proposition. Die Management-Services verbinden unsere Frontend- und Backend-Lösungen zu einem integrierten Lösungsportfolio, das wir im Auftrag unserer Kunden und entsprechend ihren Anforderungen und Service-Levels steuern.

  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Material Reclamation
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Material Reclamation
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Material Reclamation
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Material Reclamation
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Material Reclamation
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Material Reclamation
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Material Reclamation
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Material Reclamation
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Material Reclamation
  • Content Management

Kontakt

B2X Care Solutions

  • REGIONAL HEADQUARTER - München, Deutschland
    Europa/Afrika/Asien

     

  • Regional Headquarters
    Amerikas 

     

  • REGIONAL HEADQUARTER
    Indien/Mittel Ost