B2X is the leading global provider of end to end customer care solutions for mobile and IoT devices. B2X helps many of the world’s leading mobile and consumer IoT companies deliver a superior aftersales service experience.
The company’s unique positioning is based on its global service partner network and its SMARTCARE Technology platform that connects everything to a digitally integrated customer care ecosystem. The platform allows clients to optimize the entire customer care journey of consumers with their devices through real-time data, ensuring an excellent and consistent customer care experience.
SMARTCARE Technology is a best-in-class enterprise architecture with a mix of self-developed and best-in-class components that is designed for purpose. The platform is scalable by design and can scale for millions of users. The entire platform is proven, modern, scalable and secure.
With more than 1,000 employees and over 500 trusted partners in 140 countries worldwide, B2X is the premier after-sales service provider for manufacturers, insurance providers, carriers and retailers.