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About B2X


B2X is the leading global provider of end to end customer care solutions for mobile and IoT devices. B2X helps many of the world’s leading mobile and consumer IoT companies deliver a superior aftersales service experience.


The company’s unique positioning is based on its global service partner network and its SMARTCARE Technology platform that connects everything to a digitally integrated customer care ecosystem. The platform allows clients to optimize the entire customer care journey of consumers with their devices through real-time data, ensuring an excellent and consistent customer care experience.


SMARTCARE Technology is a best-in-class enterprise architecture with a mix of self-developed and best-in-class components that is designed for purpose. The platform is scalable by design and can scale for millions of users. The entire platform is proven, modern, scalable and secure.


With more than 1,000 employees and over 500 trusted partners in 140 countries worldwide, B2X is the premier after-sales service provider for manufacturers, insurance providers, carriers and retailers.

Our Mission

We minimize people’s disruption from their digital lives and keep them always online.

People enjoy their digital life and want to stay always connected. When things go wrong with their mobile or IoT devices, they need instant help across all touchpoints – at any time, wherever they are, with immediate solutions.

Our SMARTCARE Technology platform allows our clients to optimize the entire consumer journey with their mobile and IoT devices through visibility of real-time data and on device diagnostic capabilities to lead to an excellent and consistent customer care experience.



Key Facts


  • Headquartered: Munich, Germany
  • Founded in 2007
  • Employees 1000+
  • Legal Subsidiaries: Brazil, China, India, Mexico, Poland, UK, Russia, Canada, Singapore and the US
  • Business Control Center: Warsaw, Poland
  • Platform Technology Center: Munich, Germany and Mumbai, India
  • Staff in 35 countries
  • Global Service Partner Network in 140 countries
  • Manage more than 3 million service incidents annually on all technical levels
  • Technical support in more than 30 languages
  • ISO 9001:2000 and ISO 14001:2005 certified

B2X Leading the Digital Customer Journey


B2X Care Solutions

  • HEADQUARTER - Munich, Germany



  • Regional Headquarters



    India/Middle East