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Archive June 2015

Successful Customer Service in the Mobile Era

Kimberly Meyer

Around the globe, consumers are increasingly dependent on their mobile devices to stay connected, conduct business and organize their lives. Time and again consumers confess that their mobile devices is more important than other things they probably couldn’t...

Managing Customer Care in Emerging Markets

Max Grabmayr

Fifteen years ago, mobile devices were just making their way into the developing world. Today, the level of access emerging markets have to mobile technology is catching up to developed world, and they’re eager to adopt more modern, sophisticated devices....

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Top Posts

  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Managing Customer Care in Emerging Markets
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.
  • Putting the Customer First: Tips to Providing Ultimate Customer Care for SmartPhones


B2X Care Solutions

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