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Archive July 2015

Humanization Changes the Face of the Customer Experience

28.07.2015
Kimberly Meyer

 

Automation has helped shape companies into efficient, well-oiled machines and enabled businesses to grow rapidly. For...

Shifting Customer Experience Expectations

17.07.2015
Kimberly Meyer

 

As we all know, customers’ expectations of the service experience are continuously increasing, and technology is clearly a...

The Danger of Rising Warranty Costs from Whatever Proof Devices

02.07.2015
Sebastian Bott

Our smartphones are one of our most precious possessions. Unfortunately, they are also fairly fragile, and an accidental drop or water spill can essentially put a pause our “digital lives”. At B2X, we’ve seen firsthand how frequent consumer induced hardware...

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Top Posts

  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Managing Customer Care in Emerging Markets
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.
  • Putting the Customer First: Tips to Providing Ultimate Customer Care for SmartPhones

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