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Archive September 2015

5 Key Considerations to Successfully Engage with Millennials and Gen Z

29.09.2015
Kimberly Meyer


The importance of understanding the customer service expectations of Millennials and Generation Z cannot be underestimated. With over 80...

Managing the Entire Customer Journey is Key

21.09.2015
Dieter Weißhaar

Many consumers would give up their TVs or even their best friends for a week before giving up their smartphones1!

 

...

The Huge Potential of Mobile Device Protection Plans in Emerging Markets

09.09.2015
Robert Aderan

In our previous post, we talked about the popularity of ...

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Top Posts

  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Managing Customer Care in Emerging Markets
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.
  • Putting the Customer First: Tips to Providing Ultimate Customer Care for SmartPhones

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