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Archive October 2015

4 Mobile Apps Revolutionizing Customer Care

29.10.2015
Kimberly Meyer

 

With more than a billion mobile phones and 200 million tablets sold last year,...

The Power of Customer Loyalty and Customer Satisfaction

14.10.2015
Ehab Elhosary

The relationship between customer satisfaction and customer loyalty is a well-trod topic that’s been covered many times in research. While we know that...

Self-Help Solutions Pave the Way to Customer Satisfaction

06.10.2015
Maximillian Grabmayr, Director Product, B2X

 

With digital technology, today’s consumer expects to receive immediate and...

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Top Posts

  • Managing Customer Care in Emerging Markets
  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.
  • Putting the Customer First: Tips to Providing Ultimate Customer Care for SmartPhones

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