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Archive December 2015

Smart Home Market Takes Off With New Opportunities in Customer Care

17.12.2015
Kimberly Meyer

 

 Bad news for science fiction fans: The famous smart refrigerator, which orders everything you need for your...

Moving Towards a Wallet-less Society in 2016 and Beyond

11.12.2015
Kimberly Meyer

 

Mobile payments are finally finding their way into everyday transactions. As consumers continue their shift towards everything mobile, it’s no...

Big Data Grows Up – And Helps Improve the Customer Experience

08.12.2015
Kimberly Meyer

 

2016 will be less about the »bigness« of big data, and more about tangible...

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Top Posts

  • Managing Customer Care in Emerging Markets
  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.
  • Putting the Customer First: Tips to Providing Ultimate Customer Care for SmartPhones

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