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Archive January 2016

Mobile Industry Highlights That You Don’t Want to Miss at Mobile World Congress 2016

25.01.2016
Kimberly Meyer

 

Some of the biggest players of the mobile industry gather every year in Barcelona for the GSMA Mobile World Congress...

Smartphone Insurance Sales Keep Growing But Consumer Expectations, Too

20.01.2016
Kimberly Meyer

 

Given the increasing use of electronic devices in everyday life, insurance and protection plans have become an...

Internet of Things 2016 and Beyond: Billions Of Devices Need Customer Service Now

15.01.2016
Kimberly Meyer

 

The Internet of Things (IoT) is not fiction any longer. Smart watches, activity trackers and other...

“Device Mesh” – How Multi-Device Usage Changes The Customer Experience

04.01.2016
Kimberly Meyer

 

 I see myself as an advanced technology user – not a geek but certainly above average. Lately, I started to feel...

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Top Posts

  • Managing Customer Care in Emerging Markets
  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.
  • Putting the Customer First: Tips to Providing Ultimate Customer Care for SmartPhones

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