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Archive February 2016

Instant Help at the Customer’s Fingertips – Smartphone App Empowers Users to Solve Issues Before They Arise

16.02.2016
Jose Marquez Martinez

 ...

Modern Customer Care Helps to Ensure That Smartphone Users Stay Connected

10.02.2016
Christian von Stengel, Chief Digital Officer

Christian von Stengel, Chief Digital Officer, B2X Care Solutions

 

...

How Data As A Service Can Help Customer Care Organizations Improve the Customer Experience

03.02.2016
Christian von Stengel, Chief Digital Officer

 

This may not be new news, but here goes: To improve the customer journey, you must spend less time on...

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Top Posts

  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Managing Customer Care in Emerging Markets
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.
  • Putting the Customer First: Tips to Providing Ultimate Customer Care for SmartPhones

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