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Archive March 2016

Building Lifetime Customer Experience – How Customer Service Changed the Automotive Industry

23.03.2016

 ...

Chinese Smartphone Brands on the Rise – Beautiful Design, Classic Features and Excellent Value for Money

15.03.2016
Chen Liang

 ...

Why Face-to-Face Service in Retail Stores Remains a Cornerstone of any Modern Customer Care Strategy

09.03.2016
Krisztián Kovács

 ...

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Top Posts

  • Managing Customer Care in Emerging Markets
  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.
  • Putting the Customer First: Tips to Providing Ultimate Customer Care for SmartPhones

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