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Archive April 2016

»We Are Beyond the Digital Tipping Point and Most Insurance Players Work Extremely Hard to Stay in the Game«

26.04.2016
Kimberly Meyer

 ...

How Self-Service Kiosks Might Change the Service Experience for Smartphone Owners

19.04.2016
Wolf-Christof Matthaeus

...

The Future of Smartphones – Will We See Incremental Improvements or Disruptive Innovations?

05.04.2016
Kimberly Meyer

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Topic Search

Top Posts

  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Managing Customer Care in Emerging Markets
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.
  • Putting the Customer First: Tips to Providing Ultimate Customer Care for SmartPhones

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