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Blog

Archive November 2016

3 Ways Real-Time Data and Analytics Improve Customer Care Operations in the Mobile Industry

23.11.2016

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4 Key Ingredients for Operational Excellence in Customer Care

18.11.2016

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Top Posts

  • Managing Customer Care in Emerging Markets
  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.
  • Putting the Customer First: Tips to Providing Ultimate Customer Care for SmartPhones

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