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Blog

Archive December 2016

Digital Transformation Is Accelerating Customer Experience Innovations in the Mobile Industry in 2017 and Beyond

29.12.2016

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More Than the Sum of Its Parts: Why Customer Experience Will Continue to Keep Us on Our Toes in 2017

20.12.2016
Kimberly Meyer

 ...

Service and Quality Initiative Elevates Chinese Smartphone Manufacturers to the Champions League

13.12.2016
Chen Liang

 ...

Why a Superior Customer Care Experience Relies on End-to-End Supply Chain Management

02.12.2016

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Top Posts

  • 14 Billion Consumer IoT Devices by 2020: 4 Highlights You Shouldn’t Miss at the Mobile World Congress 2017
  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Managing Customer Care in Emerging Markets
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.

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