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Archive January 2017

Smartphones And Consumer IoT Devices Are Becoming Even Smarter: On The Way To An Ambient Customer Care Experience

27.01.2017
Ranjeet Walunj

 ...

Augmented Reality Disrupts The Customer Care Experience – How Service Science Fiction Comes True

24.01.2017
Ranjeet Walunj

 ...

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Top Posts

  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Managing Customer Care in Emerging Markets
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.
  • Putting the Customer First: Tips to Providing Ultimate Customer Care for SmartPhones

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