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After-Sales Challenges in Emerging Markets – Strategies to Help Consumer Electronics Brands Achieve Service Excellence

20.10.2017
Andrew Humphries

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In the Fast Lane: Vietnam Stands Out With Stable Economic Growth and Opens Up New Prospects for Mobile and IoT Brands

20.09.2017
Stefan Gyarfas

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Global Doesn’t Always Mean Global: Why Only a Few BPO Providers Are Able to Offer After-Sales Outsourcing in Every Country

25.08.2017
Rainer Koppitz

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Winning with Customer Care Outsourcing: Four Key Success Factors in After-Sales BPO Projects

22.08.2017
Rainer Koppitz

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After-Sales Service Outsourcing: Why Complete BPO Solutions for Smartphone and IoT Manufacturers Are the Exception So Far

18.08.2017
Rainer Koppitz

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Customer Care 2027 – 3 Forecasts of How Mobile and IoT Innovations will Radically Change Customer Service in the Future

08.08.2017
Kimberly Meyer

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From the iPhone to Google Glass to 14 Billion Connected IoT Devices: Mobile Industry Highlights From the Past 10 Years

21.07.2017
Kimberly Meyer

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„That the Introduction of the iPhone and the Beginning of B2X Are in the Same Year Is a Nice Coincidence – It Fits Together so Well!“

12.07.2017
Kimberly Meyer

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Spotlight on Russia: Growth Champion With Demanding Smartphone Users and New Perspectives in Customer Care

06.07.2017
Alexander Dmitrin and Gennady Morozov

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Spotlight on India: Smartphone Addiction Gives Mobile Industry Annual Growth Rates of up to 30 Percent

29.06.2017
Maximilian Grabmayr and Melville Fernandes

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Top Posts

  • 14 Billion Consumer IoT Devices by 2020: 4 Highlights You Shouldn’t Miss at the Mobile World Congress 2017
  • “Device Mesh” – How Multi-Device Usage Changes The Customer Experience
  • Managing Customer Care in Emerging Markets
  • Don’t delight me, just solve my problem
  • Who’s hardest on their smart phones? Tales and trends from the customer care trenches.

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