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Rainer Koppitz

Chief Executive Officer


Rainer Koppitz is Chief Executive Officer and a member of the Management Board of B2X, the leading technology provider of customer care solutions for smartphones and the Internet of Things (IoT) with operations in more than 100 countries. He leads the company’s more than 800 employees and the global customer care ecosystem with more than 400 trusted service partners in executing B2X’s vision and strategy to keep people online and minimize the disruption of their digital lives.


Rainer has more than two decades of experience in business technology with significant expertise in Software as a Service (SaaS), Business Process Outsourcing (BPO) and Customer Care. As an international business leader, he has a proven track record in leading both startup companies and large international organizations in the technology and telecommunications industries. Rainer’s responsibilities at B2X include Strategy, Operations, the SMARTCARE Technology platform, Sales, Marketing and Investor Relations.


Rainer launched his business career at Siemens and held management positions in thriving technology companies, including CEO at NFON, a venture capital backed leading provider of high-end telephone systems from the cloud, and Vice President and General Manager of Dell’s service division in Europe, Middle East and Africa. Rainer joined B2X from British Telecom where he served as CEO for Germany and Austria.


In addition to his B2X commitments, Rainer continues to serve as Chairman on the board of directors of NFON where he was instrumental in funding and growing the company to become the European market leader in cloud telephony outperforming all competitors.


Ralf Gruesshaber

Chief Financial Officer


Ralf Gruesshaber, Board Member and CFO at B2X, has nearly 20 years of financial management experience in the technology sector. Prior to joining B2X, he was Member of the Management Board and CFO at Telegate, a listed company based in Germany where he managed Finance, Technology, HR and Legal. Before joining Telegate he was finance manager covering the EMEA region for a services division at Hewlett-Packard, where he spent about six years working in Germany and France.

His core competences include a broad experience in mergers & acquisitions, both national and international at a listed company. This includes managing 10 company acquisitions and divestitures with subsequent squeeze-out, de-listing and far-reaching post-merger integration. He has proven success with startups, internationalization and growth of companies. Change management and continuous cost management round up his profile. Given his extensive experience with M&As, Ralf will strengthen B2X’s international growth.

Ralf speaks fluent German, English and French and studied at the Polytechnic of Offenburg and London Guildhall University where he received a Master’s Degree in Business Management. In his spare time, he enjoys traveling and outdoor-activities.

Phil Telfer

Chief Sales Officer

Phil Telfer will further enhance the growth of B2X and be responsible for all global and regional sales activities including key account management, business development for new strategic target segments like Asian OEMs and insurances. He also leads Solution Design and Marketing & Communications.

Phil joins B2X from Redknee, a Canadian based monetisation company, where he served as Vice President Global Sales.  He also has more than 15 years’ experience in the telecommunications industry. Prior to Redknee Phil was at Nokia Siemens Network where he was Head of Southern Africa and Vodafone MEA along with many other management positions over the past 15 years.


Marc Achhammer

Chief Operation Officer

Dr.  Marc Achhammer leads all global and regional operations, including Service Delivery, Delivery Management, Global Operations / Control Center, Supply Chain Management, Group IT and Service/Product Management.

Marc joins B2X from UNIFY, a former Siemens Enterprise Communications company, where he served as Senior Vice President Sales Key Accounts.  He also has more than 15 years’ experience in the telecommunications industry. He also has more than 15 years’ experience in the telecommunications industry. Prior to UNIFY he was at Sagemcom and Gigaset Communications where he was Managing Director, Broadband and Senior Vice President, Head of WiMax respectively




Sebastian Bott

Head of Sales



Robert Srumf

Vice President Operations



Max Grabmayr

CEO B2X India



Melville Fernandes

Head of Operations



Chen Liang

Managing Director China; Head of Sales



Alex Monteiro

Managing Director Brazil, VP Operations


B2X Care Solutions

  • HEADQUARTER - Munich, Germany



  • Regional Headquarters



    India/Middle East