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CONTACT

Industries

Mobile and IoT Manufacturers

 

Unparalleled Customer Care

 

With its Smart Service Platform B2X offers global after sales service for manufacturers of mobile and IoT devices. Ensuring high customer satisfaction, generating cost efficiencies, avoiding repairs and creating additional revenues are key benefits for manufacturer clients.

 

Manufacturers often have to manage multiple service partners with unreliable performance and unclear costs. B2X resolves these issues through its cloud based technology for service network monitoring with real-time data. Customer experience is actively managed with generated insights while ad hoc cost savings opportunities are identified and implemented. Diagnostics support for repair prevention plays a central theme to ensure an excellent customer experience and cost avoidance for clients.

 

Benefits for Manufacturer Clients

High Customer Satisfaction

 

  • Globally consistent consumer experience across all touch points
  • Real-time transparency of information for operational excellence
  • Personalized customer support in SMARTBAR walk-in stores 
  • On-device self-help support for immediate problem resolutions and repair avoidance

Cost Efficiency

 

  • Pay per transaction linked to performance
  • Predictable return rates and warranty costs
  • Economies of scale in repair, logistics and supply chain operations 
  • Prevent returns through technology enablement and repair avoidance

After Sales Revenues

 

  • Revenue opportunity for out-of-warranty repairs
  • Cross and upselling potential for products, services and insurances
  • Innovative Premium Services for enterprise customers
  • Fast time-to-market to penetrate new customer segments 
  • Insights and access to consumers

Contact

B2X Care Solutions

  • HEADQUARTER - Munich, Germany
    Europe/Africa/Asia

     

     

  • Regional Headquarters
    Americas 

     

     

  • REGIONAL HEADQUARTER
    India/Middle East