Unparalleled Customer Care
With its Smart Service Platform B2X offers global customer care for manufacturers of smartphone devices and other electronic products. Ensuring high customer satisfaction, generating cost efficiencies, avoiding repairs and creating additional revenues are key benefits for manufacturer clients.
Manufacturers often have to manage multiple service partners with unreliable performance and unclear costs. B2X resolves these issues through its cloud based technology for service network monitoring with real-time data. Customer experience is actively managed with generated insights while ad hoc cost savings opportunities are identified and implemented. Diagnostics support for repair prevention plays a central theme to ensure an excellent customer experience and cost avoidance for clients.
Benefits for Manufacturer Clients