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Consumer Electronics Retailers


Unparalleled Customer Care Journey


With its Smart Service Platform B2X offers global customer care for retailers of smartphone devices and other electronic products. Ensuring high customer satisfaction, generating cost efficiencies, avoiding repairs and creating additional revenues are key benefits for retail clients.


Retailers often have to manage multiple service partners with unreliable performance and unclear costs. B2X resolves these issues through its cloud based technology for service network monitoring with real-time data. Customer experience is actively managed with generated insights while ad hoc cost savings opportunities are identified and implemented. Diagnostics support for repair prevention with our SMARTAPP plays a central role to ensure an excellent customer experience.


Benefits for Retailers

High Customer Satisfaction


  • Consistent and integrated service offering across OPCOs
  • Real-time transparency for operational excellence
  • Personalized customer support in walk-in stores 
  • On-device support for immediate problem resolutions

Cost Efficiency


  • Predictable service fulfilment costs
  • Economies of scale in store, repair, logistics and inventory management
  • Prevent returns through technology enablement  
  • Reduce number of device related customer calls

After Sales Revenues


  • Shop-in-shop service points generate traffic
  • Cross and upselling potential for products, services and insurances
  • Buy Back Program
  • Innovative Premium Services for enterprise customers 
  • Insights and access to consumers


B2X Care Solutions

  • HEADQUARTER - Munich, Germany



  • Regional Headquarters



    India/Middle East