Unparalleled Customer Care Journey
With its Smart Service Platform B2X offers global customer care for retailers of smartphone devices and other electronic products. Ensuring high customer satisfaction, generating cost efficiencies, avoiding repairs and creating additional revenues are key benefits for retail clients.
Retailers often have to manage multiple service partners with unreliable performance and unclear costs. B2X resolves these issues through its cloud based technology for service network monitoring with real-time data. Customer experience is actively managed with generated insights while ad hoc cost savings opportunities are identified and implemented. Diagnostics support for repair prevention with our SMARTAPP plays a central role to ensure an excellent customer experience.
Benefits for Retailers