The B2X Service Partner Network consists of trusted partners across more than 92 countries today and is growing every day. By constantly expanding our network into new regions and service areas, we’re able to make it easier than ever for customers to enter new markets, while taking advantage of the unparalleled customer service quality, economies of scale and volume, processing efficiencies that a shared services model makes possible.
Our Service Partner Network includes the following types of providers:
Repair Centers – Provide repair services on all technical levels from software updates to board level repairs
Material Collection Centers – Central hubs for the collection of exchanged spare parts and swap units
Material Recovery Centers – Central hubs for the refurbishment and recovery of collected spare parts and swap units
Logistics Services –Provide transportation, exchange, warehousing and screening services
Call Centers – Provide 1st level support to consumers and 2nd level support to service partners and customers
Walk-in Service Centers – Provide in-store support and repair services for walk-in customers
B2X maintains a stringent quality control process that includes the regular submission of RFIs and RFQs in order to identify the best partners, followed by a certification process and active performance management by B2X staff in more than 110 countries. B2X secures service level commitments and financial stability for investment capabilities in future growth.
B2X brings its Service Partner Network an opportunity to grow their existing business and transaction volumes while simplifying business planning and management. In addition, B2X offers a complete technology management platform for increased control and visibility worldwide where service partners can be easily integrated.
Opportunity to obtain new business and grow volume
Single point-of-contact for multiple customer operations
Better business visibility and more predictable revenues
A complete technology platform