With in-store support, B2X SMARTBAR addresses a key part of the customer service experience. It seamlessly integrates with existing supply chain processes to deliver a cohesive customer service experience for all major smart phone brands.
B2X SMARTBAR provides trusted and personal support and service for warranty and out-of-warranty transactions including the sales of devices and accessories. Branding of the SMARTBAR is customizable to either mono brand or multi brand stores. Repairs are performed by OEM certified technicians.
As a core part of the B2X Smart Service Platform, real-time monitoring of operational information and drill-down analytics identifying target deviations is supported with the B2X Aftersales Management Software (AMS). Network enablement is provided via support, technical trainings and enforced implementation of corrective actions. It provides full adherence to B2X standards and guidelines.