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Frontend Solutions

SMARTBAR

 

Overview

 

With in-store support, B2X SMARTBAR addresses a key part of the customer service experience. It seamlessly integrates with existing supply chain processes to deliver a cohesive customer service experience for all major smart phone brands.

 

B2X SMARTBAR provides trusted and personal support and service for warranty and out-of-warranty transactions including the sales of devices and accessories. Branding of the SMARTBAR is customizable to either mono brand or multi brand stores. Repairs are performed by OEM certified technicians.

 

As a core part of the B2X Smart Service Platform, real-time monitoring of operational information and drill-down analytics identifying target deviations is supported with the B2X Aftersales Management Software (AMS). Network enablement is provided via support, technical trainings and enforced implementation of corrective actions. It provides full adherence to B2X standards and guidelines.

 

Benefits of SMARTBAR

 

  • Customer satisfaction increases
  • Same-day resolution of problem improved
  • Increase same unit repair rate to >60%
  • Reduced forwarding cutting logistics costs
  • Drives customer traffic to the stores 
  • Builds brand loyalty
  • Increases foot traffic in stores for cross and upselling opportunities with high conversion rates
  • Industrializes and empowers in-store service offering through technology
  • Real differentiating solution for industrialized in-store service for smart phone devices putting the customer in the center
  • Solution Brief

    SMARTBAR

     

    A smarter way to provide in-store service and support to customers using smartphones, tablets and computers

    OPEN PDF

B2X SMARTBAR Support for Motorola Authorized Service Center

Contact

B2X Care Solutions

  • HEADQUARTER - Munich, Germany
    Europe/Africa/Asia

     

     

  • Regional Headquarters
    Americas 

     

     

  • REGIONAL HEADQUARTER
    India/Middle East