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Frontend Solutions

SMARTHELP

Overview

 

B2X SMARTHELP provides an extraordinary call center experience.

 

The B2X SMARTHELP contact center solution provides consumer electronics companies with a network of outsourced technical support agents that offer your customers expert technical support for issues related to electronic devices. B2X SMARTHELP agents respond to customer inquiries in real time and in a personalized manner.

 

B2X SMARTHELP agents are enabled through dynamic support content, resulting in meaningful answers for any customer inquiry.

Benefits

SMARTHELP

 

  • Personalized, real-time customer service experience
  • Reduce the number of devices being returned by diagnosing the problem in the call center
  • Identify questions related to the device usage early in the service process
  • Effectively promote value added services in the context of a call center interaction

 

As a core part of the B2X Smart Service Platform, B2X SMARTHELP is delivered according to the requirements of a manufacturer, mobile network operator or electronic retailer.

  • Solution Brief

    SMARTHELP

     

    A smart support solution that answers consumer questions via email, live chat and phone

    OPEN PDF

Contact

B2X Care Solutions

  • HEADQUARTER - Munich, Germany
    Europe/Africa/Asia

     

     

  • Regional Headquarters
    Americas 

     

     

  • REGIONAL HEADQUARTER
    India/Middle East