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Frontend Solutions


B2X SMARTHOME ensures a consistent and reliable repair process inside the consumer’s home or office premises.


B2X SMARTHOME provides a first-class consumer experience – beginning with the first contact and ending with a fast resolution of any issue with TVs and Home Appliances to highest technical standards. 


B2X SMARTHOME enables leading consumer electronics manufacturers, insurance providers, and retailers to deliver a high-quality customer experience, while running their in-warranty and out-of-warranty repair operations at the highest efficiency levels.





  • Focusing on consumer experience throughout the issue-life-cycle
  • Standardized processes ensure consistently high repair performance achievements and consumer experience
  • Enabling same day or next day In-Home-Repair of TVs and Major Appliances
  • High consumer satisfaction combined with reduced claim handling cost by driving First-Time-Fix-Rate
  • State-of-the-Art remote issue diagnostics processes support scheduling the right Field Technician to the job and assigning the right spare parts
  • Best-in-class spare parts planning, ordering and inventory management increases availablility of all spare parts in the network and eliminates consumers‘ idle-time waiting for the Technician to turn up
  • Utilizing state-of-the-art routing algorythms increase Field Technician productivity and reduces cost


As part of the B2X Smart Service Platform, B2X SMARTHOME is performed by Field Technicians with best-in-class repair and social competencies – directly employed, trained and managed by B2X. 

  • Solution Brief



    A smarter way of managing repairs in consumers’ homes.



B2X Care Solutions

  • HEADQUARTER - Munich, Germany



  • Regional Headquarters



    India/Middle East