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CONTACT

Integrated Solutions

SMARTPREMIUM

 

Overview

 

Premium Services consist of exclusive customer care services for smartphones and other electronic devices to enterprise and VIP customers.

 

Premium Services minimize people’s disruption from their digital lives through instant help across all touch points – at any time, wherever they are.

B2X offers various service options from a best-in-class customer care solution offering. The core of Premium Services is the on-device application SMARTAPP together with the SMARTHELP, SMARTLOGISTICs and SMARTREPAIR solutions.

Benefits

 

  • Consistent and seamless customer care experience, globally
  • Global service solution, independent from geographical footprint
  • Best possible service and support for customers – in the office and on the road
  • B2B2C business models, allowing to tie-up with enterprises and drive service revenues
  • Technology integration of global customer care ecosystem with real time data transparency

Key services

Self-Help and Remote Support
Advanced Exchange - pick up and immediate exchange at the customer’s doorstep
Device repair and refurbishment with priority service
Online portal access including end-to-end transparency, analytics and workflows
Data Backup and Restore
Used device buy back with secure user data deletion of personalized devices
Global device sourcing and customization for customers
Accessories and Protection Plan Insurance sales

Contact

B2X Care Solutions

  • HEADQUARTER - Munich, Germany
    Europe/Africa/Asia

     

     

  • Regional Headquarters
    Americas 

     

     

  • REGIONAL HEADQUARTER
    India/Middle East