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Frontend Solutions

SMARTWEB

Overview

 

B2X SMARTWEB  delivers a distinctive and customized online self-service experience.

 

SMARTWEB customer care portal provides instant help to customers using smartphones, tablet computers and other electronic devices – anytime, anywhere and on any device. SMARTWEB helps customers to resolve questions on their own, within seconds and without having to visit a store or call a call center. 

 

SMARTWEB customer self-service portal delivers a dynamic, productive and brand-aligned online experience that is complimented by real-time chat to answer more advanced support queries.

Benefits

SMARTWEB

 

  • Provide customers with answers to most frequently asked questions
  • Reduce the number of devices being returned by diagnosing the problem
  • Identify questions related to the device usage early in the service process
  • Effectively promote value added services in the context of self-support interactions

 

As a core part of the B2X Smart Service Platform, B2X SMARTWEB customer care portal can be easily customized and integrated into existing online domains of EOMs, network operators and retailers of consumer electronics.

  • Solution Brief

    SMARTWEB

     

    A smarter way to provide instant help to customers using smartphones, tablets and computers

    OPEN PDF

Contact

B2X Care Solutions

  • HEADQUARTER - Munich, Germany
    Europe/Africa/Asia

     

     

  • Regional Headquarters
    Americas 

     

     

  • REGIONAL HEADQUARTER
    India/Middle East