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B2X Smart Service Platform

A global, end-to-end solution

 

The B2X Smart Service Platform facilitates global, end-to-end customer care solutions for consumer electronics businesses. Our delivery platform supports customers from the moment they receive a device to when they have a problem, and all the way through the logistics and repair process.

 

 

Overview of our SMARTCARE Solutions

 

Backend Solutions

Leverage our delivery platform to optimize and standardize reverse logistics operations.

SMARTLOGISTICS

A smarter way to manage global delivery and exchange of electronic devices

SMARTREPAIR

A smarter way to manage repair of electronic devices

SMARTPARTS

A smarter way to manage parts planning, forecasting, warehousing and distribution

SMARTRECOVERY

A smarter way to manage recovery, refurbishment, reselling or recycling of exchanged parts

Frontend Solutions

Differentiate your business by offering customers an innovative customer service offering.

SMARTAPP

A smart self-help tool that empowers consumers to learn and solve issues on their own

SMARTWEB

A smart way to provide instant help to customers using smartphones, tablets and computers

SMARTHELP

A smart support solution that answers consumer questions via email, live chat and phone

SMARTBAR

A smart “white label” shop-in-shop style in store concept for retailers, mobile network operators and manufacturers

SMARTCARE OPERATIONS MANAGEMENT SERVICES

Our SMARTCARE operations management services are an integral part of our value proposition. The services connect and integrate our different solutions to one cohesive offering which we manage on behalf of our clients and according to their requirements and service levels.

  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Content Management
  • Supplier Evaluation and Selection
  • Support
  • RMA Management
  • Claims Handling & Validation
  • Fraud Detection
  • Invoice & Payment Handling
  • KPI Analysis & Reporting
  • Performance Management
  • Financial & Operational Audits
  • Trainings & Certifications
  • New Product Introductions (NPI)
  • Supply Chain Event Management (T&T)
  • Network Optimization
  • Quality Management
  • Mystery Shopping
  • Contracting & Sourcing
  • Customs & Duties Management
  • Planning & Forecasting
  • Content Management

Contact

B2X Care Solutions

  • HEADQUARTER - Munich, Germany
    Europe/Africa/Asia

     

     

  • Regional Headquarters
    Americas 

     

     

  • REGIONAL HEADQUARTER
    India/Middle East