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Superior Customer Care
B2X manages the entire digital lifecycle of mobile devices ensuring a superior service experience for your customers.
› Digital Customer Journey
Excellent service is the #1 purchase criteria for smartphone users. Take customer care to the next level and delight your customers throughout their entire digital lifecycle with a device. Combine all your customer care offerings into a single digital lifecycle approach – and keep your customers always happy and always online.
› Industry Trends
The Internet of Things is becoming reality. Billions of networked devices like smart watches and wearable gadgets are becoming a natural part of your customers’ everyday life. Smartphones remain the heart and brain of the networked world. We help you to embrace the entire digital customer journey with multiple electronic devices in use.

SMARTCARE Solutions 

 

SMARTCARE takes customer service to the next level. Our unparalleled backend and
frontend customer care solutions for smartphones and other electronic devices
ensure that you can grow your business while keeping customers happy.

Backend Solutions

Leverage our delivery platform to optimize and standardize reverse logistics operations.

SMARTLOGISTICS

A smarter way to manage global delivery and exchange of electronic devices

SMARTREPAIR

A smarter way to manage repair of electronic devices

SMARTPARTS

A smarter way to manage parts planning, forecasting, warehousing and distribution

SMARTRECOVERY

A smarter way to manage recovery, refurbishment, reselling or recycling of exchanged parts

Frontend Solutions

Differentiate your business by offering customers an innovative customer service offering.

Frontend Solutions

SMARTAPP

A smart self-help tool that empowers consumers to learn and solve issues on their own

SMARTWEB

A smart way to provide instant help to customers using smartphones, tablets and computers

SMARTHELP

A smart support solution that answers consumer questions via email, live chat and phone

SMARTBAR

A smart “white label” shop-in-shop style in store concept for retailers, mobile network operators and manufacturers

Our solutions explained in motion
B2X Care Solutions - Meet John and find out how B2X supports his smartphone customer care experience. See how B2X SMARTCARE solutions improve consumer experience keeping people around the world happy.

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Solutions in motion

B2X Care Solutions - Meet John and find out how B2X supports his smartphone customer care experience. See how B2X SMARTCARE solutions improve consumer experience keeping people around the world happy.

Contact

B2X Care Solutions

  • HEADQUARTER - Munich, Germany
    Europe/Africa/Asia

     

     

  • Regional Headquarters
    Americas 

     

     

  • REGIONAL HEADQUARTER
    India/Middle East