b2x

Service Management Platform

One system, the control tower for your entire after-sales

B2XONE - connectivity, digitisation and intelligence in one stack.

Your after-sales runs on one system of record — not on email, spreadsheets and fifteen partner portals. B2XONE is the B2X Service Operations Platform, with:

ONE Connect powers customer-facing portals – self-help, self-service, track & trace, appointments and online payments – with 60+ portal solutions in place.
ONE Service runs the operations layer: SRT for service and repair, ONE OS for warehouse, inventory management and fulfilment, and ONE Logistics for transport and tracking.
ONE Analytics turns the operating data into real-time KPIs, performance dashboards and predictive insights. One relationship, full lifecycle, measurable outcomes.

Request a platform walkthrough

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Operational Orchestration

A platform alone does not run after-sales.
People do.

Single contract. One SPOC. Tailor-made set of KPIs across your service ecosystem.

More than 80 B2X service experts design, implement and operate your lifecycle program on B2XONE: program governance, a single point of contact, one set of KPIs and SLAs reported across every country. You contract one relationship, not multiple – and keep control where you have complexity.

Request a case study

Global Partner Network

Local and tailor-made service – certified to one standard.

You sign a contract and SLAs once – the delivery is everywhere.

The B2X partner network – 155+ certified partners across 25+ countries – is the physical reach behind B2XONE. Every partner is onboarded, certified and measured on the platform, so the SLA you sign in the contract is the SLA delivered everywhere. Built over a decade, the network is the reason new clients go live in weeks instead of months – and the reason unit cost falls as volume grows.

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Stage 01 of 08 · Inbound

Warehousing & Inventory

Your fleet status is one query — not a quarterly reconciliation.

Secure intake, real-time stock visibility and ready-to-ship configurations across the European footprint. Every unit, every serial, every location – on B2XONE.

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Stage 02 of 08 · Outbound

Staging & Delivery

Ready to power on the moment your
hardware arrives.

Pre-imaged, pre-configured devices delivered on schedule to any site across countries. Same SLA in every country, same partner relationship. Documented proof of delivery on B2XONE.

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Stage 03 of 08 · Install

Onsite Deployment

Same standard in every country.

Certified local engineers install, configure and hand over devices with documented proof of delivery. 150+ certified partners, one performance contract.

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Stage 04 of 08 · In-life

Customer Support

Self-help workflows satisfy EU Right-to-Repair obligations on your behalf.

Driven by ONE Connect, your customer-facing portal layer, we solve:

Multi-language helpdesk across EU markets
Self-service portal: track & trace, appointments, payments
EU Right-to-Repair compliant workflows

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Stage 05 of 08 · Uptime

Maintenance & Repair

Uptime is measured, not promised.

On-site and depot repairs with managed parts inventory and live SLA tracking on B2XONE. Every ticket, every part, every minute, transparent at hand.

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Stage 06 of 08 · Reverse

Returns Management

Every returned device is captured and classified.

Reverse logistics, triage and asset recovery in one workflow. No black boxes, no untraceable assets, no manual reconciliation at month-end.

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Stage 07 of 08 · Recover

Refurbishment

Extend hardware life and unlock resale value – while keeping your brand standards intact.

Grading, repair and certification under your specifications. From cosmetic touch-ups to deep refurb, with consistent grading definitions across all returns.

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Stage 08 of 08 · Close the loop

Reuse & Recycling

Closing the loop, measurably.

Environmentally sound end-of-life handling & recycling, with ISO 14067-certified carbon data per device. Sustainability reported in numbers, not narratives, CSRD & ESG compliant.

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Industries

One platform. One contract. Four industry environments each operated to its own standard.

B2X delivers the same orchestrated hardware lifecycle across four distinct industry environments – each with its own device mix, SLA pressure and customer requirements expectation. B2XONE, our service experts and our certified partner network adapt to the industry, not the other way around. Whether the device is a smartphone, a self-checkout kiosk, an enterprise scanner or a body camera, the lifecycle loop is the same – measured, costed and reported in one place.

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Mobile & Consumer Electronics

Retail Automation

B2B / Enterprise

Mission Critical

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Vertical 01 of 04 · Consumer & Connected

Mobile & Consumer Electronics

Every device has a lifecycle. We make sure brands do not drop it.

Pre-sales support, staging, installation, in-warranty service and RMA – one digital platform, multiple device types.

Behind every electronic or connected device sits a lifecycle that brands cannot afford to drop. B2X partners with OEM manufacturers to handle pre-sales support, staging, installation, in-warranty service and RMA on a single digital platform – protecting margin, improving NPS and building end-customer trust across multiple device types in the market.

Device types examples: Smartphones and tablets, laptops, urban e-mobility devices (e-bikes, e-scooters), garden and domestic connected products.
Why it matters – A drop in NPS or a slow RMA cycle erodes brand equity faster than any marketing campaign restores it.

Talk to us about your OEM lifecycle program

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Vertical 02 of 04 · Store hardware

Retail Automation

Modern retail runs on hardware. We keep it running.

From self-checkout and POS to electronic shelf labels – staged, installed, maintained and orchestrated.

Modern retail runs on hardware that cannot sit idle. From self-checkout and POS to electronic shelf labels and back-office systems, B2X delivers pre-sales scoping, staging, multi-site rapid installation and ongoing device maintenance – orchestrated through one digital platform so retailers keep every store, every shift, every sale fully operational.

Device types examples: Electronic shelf labels (ESLs), payment terminals, self-checkout kiosks, electronic lockers, POS and back-office hardware
Why it matters: Every minute a checkout is down or a price marker is failing is revenue lost and a customer in the queue – store uptime is a P&L line, not an IT metric

See how we run a multi-site rollout

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Vertical 03 of 04 · Global fleet

B2B / Enterprise

An enterprise rollout needs more than a shipping label.

Staged configuration, white-glove installation, ongoing maintenance and managed RMA – visibility across the entire fleet.

Enterprise rollouts demand more than a shipping label. B2X supports IT leaders, channel partners and medium / large enterprises with structured pre-sales staged configuration, white-glove installation, ongoing maintenance and managed RMA to customer specification – unified on a digital platform that gives large fleets full visibility of every asset, ticket and SLA across a global estate.

Device type exampless: Smartphones, tablets, wearables, scanners, digital signage, routers and switches
Why it matters – Fleet visibility and one SLA across countries replace the spreadsheet patchwork most IT teams inherit and struggle to manage

Request a fleet-visibility walkthrough

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Vertical 04 of 04 · Always-on

Mission Critical

Where downtime is not an option, B2X delivers the assurance.

Pre-sales engineering, certified staging, on-site installation, proactive maintenance and accelerated RMA – governed by high-grade SLAs.

Where downtime is simply not an option, B2X delivers the assurance critical environments depend on. Our pre-sales engineering, certified staging, on-site installation, proactive maintenance and accelerated RMA workflows are governed by high-grade SLAs and surfaced in real time on our digital platform – keeping mission critical environments resilient, auditable and always on.

Device types examples: Rugged mobile devices, body cameras, TETRA and LMR radios, rugged PDAs and scanning equipment
Why it matters – Public safety, logistics, field service and utilities cannot run on best-effort – SLAs are contracts, not aspirations

Discuss your mission critical SLA requirements

Mobile & Consumer Electronics

Retail Automation

B2B / Enterprise

Mission Critical

B2X_Industries_verticals_mobiles

Vertical 01 of 04 · Consumer & Connected

Mobile & Consumer Electronics

Every device has a lifecycle. We make sure brands do not drop it.

Pre-sales support, staging, installation, in-warranty service and RMA – one digital platform, multiple device types.

Behind every electronic or connected device sits a lifecycle that brands cannot afford to drop. B2X partners with OEM manufacturers to handle pre-sales support, staging, installation, in-warranty service and RMA on a single digital platform – protecting margin, improving NPS and building end-customer trust across multiple device types in the market.

Device types examples: Smartphones and tablets, laptops, urban e-mobility devices (e-bikes, e-scooters), garden and domestic connected products.
Why it matters – A drop in NPS or a slow RMA cycle erodes brand equity faster than any marketing campaign restores it.

Talk to us about your OEM lifecycle program

B2X_Industries_verticals_retails

Vertical 02 of 04 · Store hardware

Retail Automation

Modern retail runs on hardware. We keep it running.

From self-checkout and POS to electronic shelf labels – staged, installed, maintained and orchestrated.

Modern retail runs on hardware that cannot sit idle. From self-checkout and POS to electronic shelf labels and back-office systems, B2X delivers pre-sales scoping, staging, multi-site rapid installation and ongoing device maintenance – orchestrated through one digital platform so retailers keep every store, every shift, every sale fully operational.

Device types examples: Electronic shelf labels (ESLs), payment terminals, self-checkout kiosks, electronic lockers, POS and back-office hardware
Why it matters: Every minute a checkout is down or a price marker is failing is revenue lost and a customer in the queue – store uptime is a P&L line, not an IT metric

See how we run a multi-site rollout

B2X_Industries_verticals_enter-prises

Vertical 03 of 04 · Global fleet

B2B / Enterprise

An enterprise rollout needs more than a shipping label.

Staged configuration, white-glove installation, ongoing maintenance and managed RMA – visibility across the entire fleet.

Enterprise rollouts demand more than a shipping label. B2X supports IT leaders, channel partners and medium / large enterprises with structured pre-sales staged configuration, white-glove installation, ongoing maintenance and managed RMA to customer specification – unified on a digital platform that gives large fleets full visibility of every asset, ticket and SLA across a global estate.

Device type exampless: Smartphones, tablets, wearables, scanners, digital signage, routers and switches
Why it matters – Fleet visibility and one SLA across countries replace the spreadsheet patchwork most IT teams inherit and struggle to manage

Request a fleet-visibility walkthrough

B2X_Industries_verticals_mission-critical

Vertical 04 of 04 · Always-on

Mission Critical

Where downtime is not an option, B2X delivers the assurance.

Pre-sales engineering, certified staging, on-site installation, proactive maintenance and accelerated RMA – governed by high-grade SLAs.

Where downtime is simply not an option, B2X delivers the assurance critical environments depend on. Our pre-sales engineering, certified staging, on-site installation, proactive maintenance and accelerated RMA workflows are governed by high-grade SLAs and surfaced in real time on our digital platform – keeping mission critical environments resilient, auditable and always on.

Device types examples: Rugged mobile devices, body cameras, TETRA and LMR radios, rugged PDAs and scanning equipment
Why it matters – Public safety, logistics, field service and utilities cannot run on best-effort – SLAs are contracts, not aspirations

Discuss your mission critical SLA requirements

Company

Building the infrastructure behind
hardware lifecycle execution.

Founded in Munich, B2X has evolved from a European service operations specialist into a platform-enabled hardware lifecycle orchestrator for global technology brands and operators.

Since its foundation, B2X has helped leading technology companies simplify and scale complex hardware service operations across markets, partners, and lifecycle stages.

Over the past decade, the company has built a unique combination of operational expertise, proprietary technology, and a certified international partner ecosystem – enabling clients to run their entire hardware lifecycle through one integrated operational model.

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Operations across countries

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Portal Solutions/ IT-Integrations

WHY B2X

“Your brand. Our care.
Your client loyalty.”

You sign a contract and SLAs once – the delivery is everywhere.

B2X is platform-first. Most after-sales providers sell capacity; we sell an orchestration layer that turns a fragmented service landscape – multiple partners, vendors, SLAs – into a single controlled, scalable ecosystem. Proprietary software (B2XONE), 80 service-management experts and a certified partner network across 25+ countries, integrated by design.

That is why one platform replaces multiple contracts, why cost goes down as scale goes up, and why you get one number for everything that matters: uptime, cost, carbon.

2007

Founded by Karim Barkawi

2008

First major customer: BenQ

2010–2022

Largest mobile after-service provider worldwide; clients include Sony, Motorola, Blackberry, Microsoft, Xiaomi, Samsung

2022–2024

Development of digital platform B2XONE

2024

Shift from managed services towards orchestrated platform services

2025

Expansion from mobile towards consumer goods, enterprise and retail technology brands