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B2X Digital Platform

Agile Technology Platform for Hardware Lifecycle Services and Processes

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Full Control Over All of Your Service and Logistics Processes

Since 2007, the B2X digital platform has successfully managed some of the largest and most complex hardware lifecycle and after-sales solutions in the market. Operating at scale, across multiple markets and product categories, our platform is designed to integrate and manage complex scenarios efficiently. From handling individual service incidents to orchestrating omnichannel networks, it offers a unified view of your global service performance, providing seamless customer experiences.

End-to-End Management

The modular microservices architecture simplifies the adaptation of the service platform to many other post-sales applications – for example, in the areas of warehousing, distribution, or returns management.

Easy Connectivity and Integration

A flexible technology platform with an open architecture for connecting and integrating self-service web portals and call center applications enables simplified recording and tracking of orders and incidents.

APIs for Every Application Scenario

The open application connector allows the integration with a wide range of service partner systems. Data in different formats and from different sources is brought together in one platform and can thus be evaluated.

Management of Logistics Processes

With seamless integration to over 600 courier services worldwide, we ensure efficient management of all logistics processes. Real-time connectivity grants full traceability for every shipment and comprehensive process control.

Real-Time Data Analytics

Real-time analytics empower data-driven visualizations and predictions for all essential service KPIs. Analyses are conducted in real-time, and the outcomes are showcased through customizable dashboards and reports.

Closed-Loop Transparency

Preventive Incident Management

Seamless Customer Journeys

Flexible Partner Integration

Illustration #9.2 - Closed-Loop Transparency

Closed-Loop Transparency

Track your service and logistics processes across all channels. With our platform you manage seamless post-sales service experiences whilst having a clear view of all relevant customer and product information.

Illustration #10.2 - Preventive Incident Management

Preventive Incident Management

Detect deviations in service processes before interruptions occur. Our platform can be used to easily identify trends, opportunities and potential service issues quickly and accurately with the necessary insight you need.

Illustration #11.2 - Seamless Customer Journeys

Seamless Customer Journeys

Bring all service and logistics touchpoints together in a post-sales ecosystem. B2X combines front-end and back-end services in one system, providing valuable insights into operational processes and all customer interactions.

Illustration #12.2 - Flexible Partner Integration

Flexible Partner Integration

Integrate all service and logistics partners into your post-sales processes. B2X gives you the opportunity to integrate your partners directly into the digital platform. This can be done both technically via standard APIs or via defined system access.

Closed-Loop Transparency

Preventive Incident Management

Seamless Customer Journeys

Flexible Partner Integration

Illustration #9.2 - Closed-Loop Transparency

Closed-Loop Transparency

Track your service and logistics processes across all channels. With our platform you manage seamless post-sales service experiences whilst having a clear view of all relevant customer and product information.

Illustration #10.2 - Preventive Incident Management

Preventive Incident Management

Detect deviations in service processes before interruptions occur. Our platform can be used to easily identify trends, opportunities and potential service issues quickly and accurately with the necessary insight you need.

Illustration #11.2 - Seamless Customer Journeys

Seamless Customer Journeys

Bring all service and logistics touchpoints together in a post-sales ecosystem. B2X combines front-end and back-end services in one system, providing valuable insights into operational processes and all customer interactions.

Illustration #12.2 - Flexible Partner Integration

Flexible Partner Integration

Integrate all service and logistics partners into your post-sales processes. B2X gives you the opportunity to integrate your partners directly into the digital platform. This can be done both technically via standard APIs or via defined system access.

B2X is the Universal Technology Platform

The B2X digital platform, as the name implies, is our universal technology foundation. It offers a wide range of outstanding functionalities for managing service and logistics processes. Moreover, it serves as the technology backbone for our solutions that you can use to transform your hardware lifecycle management from linear to circular. Discover our solutions below.

Hardware Lifecycle Solutions

We design, implement and operate a custom-made and holistic suite of services from product launch up to end-of-life and transform your product lifecycle from linear to circular.

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Digital Platform Services

We believe in data and digitization. B2X digital platform services will improve your business to new levels of integration and interaction.

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Carbon Management Solutions

We predict and measure your product carbon footprint (PCF) and empower you to manage your hardware lifecycles towards carbon net zero.

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