About B2X
The Specialists for Circular Hardware Lifecycle Management
Building a Digital Post-Sales Services Platform
Karim Barkawi and a team of Barkawi Management Consultants founded B2X in 2008, seizing the opportunity presented by taking over global customer service and warranty operations of Siemens Mobile. Recognizing the potential of platform-based post-sales service solutions to revolutionize traditional after-sales setups, Karim embarked on a journey to build a digital platform. Today, B2X stands as a highly specialized provider of hardware lifecycle solutions, serving as the one-stop shop destination for companies seeking to transition from linear to circular hardware lifecycle management. Our platform facilitates the digitalization of post-sales services, while our carbon impact solutions empower our partners to steer hardware lifecycles towards carbon net-zero.
The B2X Journey
With a foundation in Business Process Outsourcing (BPO) for customer service within the tech space, we have dedicated significant resources to advance our digital platform, expand service partner networks, and enhance post-sales operations capabilities. Today, B2X stands as a full service provider transforming hardware lifecycle management from linear to circular. Our solutions enable seamless integration of circularity into all hardware lifecycle phases.
The B2X Platform
Since 2008, the B2X digital platform has managed some of the largest and most demanding hardware lifecycle and after-sales solutions in the market. Operating at scale, across diverse markets and product categories, our platform efficiently integrates and manages complex scenarios. Whether handling individual service incidents or orchestrating omnichannel networks, it provides a unified view of your global service performance, ensuring seamless customer experiences.
The B2X Identity
B2X embodies dedication, innovation, and cross-functional teamwork on a global scale. With our roots near the Bavarian Alps in Munich, Germany, our heritage has been shaped by teams, customers, and partners worldwide. Since our inception, we have served as an independent partner, offering innovative, customized, and scalable circular hardware lifecycle solutions. Our DNA is defined by a commitment to continuous adaptation, innovation, and standardization to reduce complexity in every aspect of post-sales services.
The B2X History
2008
Foundation and First Signature Customer
Karim Barkawi founded B2X with the vision of establishing a unique provider of post-sales services. The first customer was BenQ-Siemens, a renowned mobile brand who entrusted B2X with its warranty obligations after withdrawing from the market. From the outset, B2X's success story accelerated beyond expectations, propelling the company to new heights.
2017
Post-Sales Service for a Connected World
B2X ventured into the IoT connected devices market, commencing projects with prominent mobile, consumer electronics, and IoT technology leaders like Apple, Google, Samsung, and Xiaomi. The post-sales service solution portfolio kept growing, and new features were incorporated into B2X's technology platform, solidifying its position as a one-of-a-kind digital platform in the after-sales industry.
2012
Global Customer Care for BlackBerry
With BlackBerry and Research in Motion, B2X secured its largest customer to date, marking a major milestone in the company's history. This success initiated the expansion of the worldwide service network and enabled substantial investments in the development of a unique technology platform, which served as the nucleus of the B2X digital platform powering all solutions today.
2023
Circular Hardware Lifecycle Management
B2X introduced a comprehensive service offering comprising of three specialized categories: Hardware Lifecycle Solutions, Digital Platform Services, and Carbon Impact Management. This distinct portfolio established B2X as the complete solution provider for comprehensive support in transitioning from linear to circular hardware lifecycle management and achieving product carbon net zero.
The B2X History
2008
Foundation and First Signature Customer
Karim Barkawi founded B2X with the vision of establishing a unique provider of post-sales services. The first customer was BenQ-Siemens, a renowned mobile brand who entrusted B2X with its warranty obligations after withdrawing from the market. From the outset, B2X's success story accelerated beyond expectations, propelling the company to new heights.
2012
Global Customer Care for BlackBerry
With BlackBerry and Research in Motion, B2X secured its largest customer to date, marking a major milestone in the company's history. This success initiated the expansion of the worldwide service network and enabled substantial investments in the development of a unique technology platform, which served as the nucleus of the B2X digital platform powering all solutions today.
2017
Post-Sales Service for a Connected World
B2X ventured into the IoT connected devices market, commencing projects with prominent mobile, consumer electronics, and IoT technology leaders like Apple, Google, Samsung, and Xiaomi. The post-sales service solution portfolio kept growing, and new features were incorporated into B2X's technology platform, solidifying its position as a one-of-a-kind digital platform in the after-sales industry.
2023
Circular Hardware Lifecycle Management
B2X introduced a comprehensive service offering comprising of three specialized categories: Hardware Lifecycle Solutions, Digital Platform Services, and Carbon Impact Management. This distinct portfolio established B2X as the complete solution provider for comprehensive support in transitioning from linear to circular hardware lifecycle management and achieving product carbon net zero.
10 Years of B2X and the Journey Continues
On the occasion of B2X's tenth anniversary, our company founder Karim Barkawi looked back at how the company came into being and provided an outlook on the future development of B2X. His vision proved to be accurate, as the most exciting time was still ahead. Today, we proudly stand as a leading provider facilitating the transformation of hardware lifecycle management from linear to circular.
The B2X Core Values
Diversity
We are passionately dedicated to crafting, implementing, and managing tailor-made solutions for our customers. Embracing new ideas and change, we encourage every B2X employee to contribute ideas. Our cohesive teams unite to deliver unique solutions, presenting a unified face and approach to all customers.
Competence
Every day, we strive for continuous improvement, viewing ourselves as a cohesive and skilled team of service experts. Our commitment to delivering tailor-made solutions demands expertise, process know-how, and unwavering dedication. We invest in and support our teams, cultivating true service experts who understand our customers' needs and stay ahead of industry trends.
Partnerships
At B2X, we believe in fostering lasting relationships with our ecosystem, including employees, customers, fulfillment partners, and shareholders. In today's hyper-competitive markets, collaboration is essential to meet customer needs and provide impactful solutions that make a difference.
Courage
Our customers’ businesses are continuously transforming. We see courage as a prerequisite for B2X to manage continuous transformation and help our teams find the best solutions for our customers. We see courage as an enabler for decision making and for giving our employees the opportunity to take risks, decisions and the freedom to fail.
Integrity
Integrity means that we are truthful and honest in all areas of life and in our professional work. Managing and delivering multi-facet service transactions on a global scale requires integrity. Integrity is the foundation of B2X and demonstrating this value is integral to gaining the trust of our coworkers, customers, shareholders, and the global B2X service partner world.
Circular Hardware Lifecycle Solutions
B2X is the one-stop shop to transform your hardware lifecycle management from linear to circular. Discover our solutions below.
Hardware Lifecycle Solutions
We design, implement and operate a custom-made and holistic suite of services from product launch to end-of-life, transforming your product lifecycle from linear to circular.
Digital Platform Services
We believe in data and digitization. B2X digital platform services will improve your business to new levels of integration and interaction.
Carbon Impact Management
We predict and measure your product carbon footprint (PCF) and empower you to manage your hardware lifecycles towards carbon net zero.
Would you like to learn more about B2X and our story?
Contact us now and we will get in touch with you as soon as possible to answer your questions.
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