Frontend transactions (Year to date) 1.376.633
Backend transactions (Year to date) 4.066.695

Repair Volume Tracker

Total 2014
5.443.328
Backend
4.066.695
Frontend
1.376.633
Average monthly volume
785.246
Total volume in millions
15 12 9 6 3
2011 12 13 14 15
2.3
8.1
10.2
CONTACT

SMARTCARE Solutions

 

SMARTCARE takes customer service to the next level. Our unparalleled backend and frontend customer care solutions for consumer electronics ensure that you can grow your business while keeping consumers happy. Frontend solutions ensure an excellent consumer experience. Backend solutions optimize the logistics, parts and repair of broken electronic devices for manufacturers, insurance providers, mobile network operators and retailers.

 

Backend Solutions

SMARTLOGISTICS

A smarter way to manage global delivery and exchange of electronic devices

SMARTREPAIR

A smarter way to manage repair of electronic devices

SMARTPARTS

A smarter way to manage parts planning, forecasting, warehousing and distribution

SMARTRECOVERY

A smarter way to manage recovery, refurbishment, reselling or recycling of exchanged parts

Frontend Solutions

SMARTAPP

A smart self-help tool that empowers consumers to learn and solve issues on their own

SMARTWEB

A smart way to provide instant help to customers using smartphones, tablets and computers

SMARTHELP

A smart support solution that answers consumer questions via email, live chat and phone

SMARTBAR

A smart “white label” shop-in-shop style in store concept for retailers, mobile network operators and manufacturers

Backend Solutions

SMARTLOGISTICS

A smarter way to manage global delivery and exchange of electronic devices

SMARTREPAIR

A smarter way to manage repair of electronic devices

SMARTPARTS

A smarter way to manage parts planning, forecasting, warehousing and distribution

SMARTRECOVERY

A smarter way to manage recovery, refurbishment, reselling or recycling of exchanged parts

Solutions in motion

B2X Care Solutions - Meet John and find out how B2X supports his smartphone customer care experience. See how B2X SMARTCARE solutions improve consumer experience keeping people around the world happy.

Frontend Solutions

SMARTAPP

A smart self-help tool that empowers consumers to learn and solve issues on their own

SMARTWEB

A smart way to provide instant help to customers using smartphones, tablets and computers

SMARTHELP

A smart support solution that answers consumer questions via email, live chat and phone

SMARTBAR

A smart “white label” shop-in-shop style in store concept for retailers, mobile network operators and manufacturers

Solutions in motion

B2X Care Solutions - Meet John and find out how B2X supports his smartphone customer care experience. See how B2X SMARTCARE solutions improve consumer experience keeping people around the world happy.

Business Lines

  • Consumer Electronics Manufacturers

    B2X delivers efficient customer care solutions for manufacturers expanding into...

  • Insurance Providers

    B2X’s turnkey repair and replacement solutions for smartphones and tablets...

  • Consumer Electronics Retailers

    B2X allows retailers to transform the retail experience through comprehensive...

  • Mobile Network Operators

    B2X allows carriers to elevate their business through comprehensive reverse...

  • Global Service Partner Network in 92 countries
  • More than 10 Million repairs each year
  • Serve customers in 110 countries